Returns & Exchanges

At Urban Industry, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn and tagged items. Whether you need a different size or a full refund, our streamlined process ensures your fashion updates are completely risk-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags are attached and the items are in a resaleable condition.

• 3.
  Ship the Parcel

  Generate your prepaid shipping label through the portal, attach it to your package, and drop it off at your nearest authorized collection point.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.