Frequently Asked Questions

Everything you need to know about shopping with Urban Industry.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy for apparel and footwear?

We offer a 30-day return window for all items, provided they are in original unworn condition with all tags and packaging intact.

How can I track my shipment?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal.

Are your products authentic?

Yes, we work directly with brands and authorized distributors to ensure that every product we sell is 100% authentic and of the highest quality.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.